Terms and Conditions - Contemporary Furniture UK
Before making a purchase from Contemporary Furniture UK Online, please take a moment to review and familiarize yourself with our terms and conditions. These terms and conditions apply to all purchases made through our website at https://www.contemporaryfurnitureuk.co.uk/ or over the phone with our sales team at 01772 824479
You can find our terms and conditions on our website as well.
In addition to these general terms and conditions, other important terms and policies are outlined in our returns policy. By agreeing to our terms and conditions, you are also accepting our returns policy, and together they form a legally binding contract between Contemporary Furniture UK and you, the customer, once the ordered goods have been dispatched.
Information about Contemporary Furniture UK and Sold Goods
By using the Contemporary Furniture UK website https://www.contemporaryfurnitureuk.co.uk/, you agree to be bound by our company terms. We strive to ensure that all information on our website, including goods descriptions, listed prices, and images, are accurate and up-to-date.
In the event of receiving a damaged item, it is our responsibility to arrange for a prompt replacement.
"UPON RECEIVING YOUR GOODS, WE RECOMMEND YOU FOLLOW THE ASSEMBLY INSTRUCTIONS CAREFULLY STEP BY STEP, AS WE WILL NOT BE HELD LIABLE FOR DAMAGE CLAIMS DUE TO INCORRECT ASSEMBLY."
Acceptance of Ordered Goods at Delivery
Delivery will be made to the shipping address provided by you during the online ordering process. We request that you provide us with two telephone numbers (mobile and home) and an email address for easy communication and to inform you of your delivery time.
As a consumer, it is your responsibility to ensure that we can deliver to the specified address and that you are available to accept the delivery on the agreed-upon date. If you know in advance that you will not be available to accept the delivery, please inform us as soon as possible. We will not be liable for any delivery delays resulting from your act or omission.
If you are unable to personally accept the delivery, you may appoint a representative to receive it on your behalf. The representative must be an adult capable of accepting the delivery, and we will rely on their instructions as if they were your own. Delivery staff are not allowed to leave items without obtaining a signature.
You will be asked to sign the delivery document to confirm that the delivery has been completed. However, this will not affect your legal right to notify us of any defects found in the goods at a later stage.
Damaged Goods
We advise you to report any faulty, damaged, or missing goods to us via email at info@contemporaryfurnitureuk.co.uk It is also recommended to provide photographic evidence when reporting the fault. Please retain the original packaging until you are completely satisfied with your purchase.
If the goods are deemed to be defective, you will be entitled to a full refund or a replacement.
Please note that we may request photographic evidence of any reported faults or damages.
Any damaged goods or parcels must be reported before assembly and should be retained for inspection by Contemporary Furniture UK
We also advise you to retain the packaging until you are fully satisfied with your purchase.
In cases where Contemporary Furniture UK or the courier is responsible for the damage to delivered goods, we will replace the damaged items or arrange for a collection and provide a full refund, including all amounts paid by you for the product.
Cooling Off Period
You have a statutory cooling off period, which begins from the date you place your order online or over the phone and ends 14 days after you receive the goods. During this period, we recommend notifying us in writing (emails are accepted) if you wish to cancel the contract.